Frequently Asked Questions
 

Volunteers maintain this system. Please read through our FAQs and try the following solutions before contacting us.
 

Do I need a Username and Password Prior to Registering?

• No. New HVCA registrants will be asked to set up an account as part of the registration process. 
   

If you have previously signed up / registered:

• You will not need to know your membership number to register for programs. You will simply need to login using your email address and password.  
• If you have forgotten your password, please click here.
• Please confirm that your information is correct when signing up again.
   

If you have NOT previously signed up / registered:

• Once registration opens, you will first select the classes you wish to register in and press the CHECKOUT button.
• As a new member you will be asked to enter your name, email address, and a password of your choice.
• In the future you will use your email address and chosen password to login again.
• If you are having troubles signing in as a new member:
  1. Make sure that your e-mail address matches in both boxes and that your password is at LEAST 6 characters long. 
  2. Also, make sure you have not already registered with your email address previously. To test if you have already registered, try entering in your email address and password that you had chosen (or click on forgot password).

Do I need to remember my membership number?

• You will not need to know your membership number to register for programs. You will simply need to login using your email address and password.
• If you are a new member, your membership number will be automatically generated with your registration purchase.

When will I need to renew my membership?

• Memberships expire July 31st each year.
• Your membership number will be valid for all family members registering in your household.
• Your membership will be automatically renewed once a year beginning in mid August ($10.00 annual fee) as part of the registration process (regardless of what month you purchased the membership).
• If you have a valid membership from another Community Association within Saskatoon, the HVCA will honour this. You will need to indicate where you hold another membership from when registering. 
   

What if I want to sign up more than one family member per program?

• You can sign all members of your family up for programs on your account. First, add the programs to your shopping cart, then, change the quantity to the number of family members that you want to register for the program. Make sure to click "Update Quantities" on your shopping cart or the new quantity may not be saved. Later, you'll be able to assign them to the program.

Do I need to specify birth date information?

• It is very important for the instructors to have birth date information so please ensure all participant birth dates are entered correctly.

What payment types are accepted?

• Our registration system allows payment with credit card only.
• DEBIT cards such as Interac, Visa Debit, MasterCard Debit are not recognized.
• If you do not have a credit card to pay with, please email onlineregistration@saskhvca.com to make alternate arrangements.

Is this website secure? Is my credit card information safe?

• This website is secured with 256-bit encryption. The HVCA does NOT get to see OR store your credit card information (only our web merchant account, PayPal Website Payments Pro handles your credit card information and only stores it temporarily).
• All payments are processed using strong encryption through a secure server (you can see the lock symbol in your browser and we will have a verification badge on the final payment screen).

Can I register for my friend if they are unable to do it themselves?

• If you want to register a friend (who does not live with you) for their programs, please obtain their login information and sign them up on their own account. Do not sign them up on your account. They need to pay for their own membership and have their own contact information and emergency contact information. This will make our record keeping much easier! Thank you for your co-operation.

Can I be issued a refund?

• Registrations are non-transferable and non-refundable unless a program is cancelled.
• If a program has had more than 50% of the classes cancelled, participants will be refunded for the remainder of the classes. If the classes are more than 50% completed, we will not issue any refunds.

What do I do if my email has changed since I opened my account?

• If your email (login) has changed since you opened your account, please open a new account with your new email address. Indicate your previous membership number to avoid being charged another membership fee. If you do not know your membership number, email: onlineregistration@saskhvca.com.

What do I do if the site just doesn’t seem to be working for me?

• As the system is still relatively new, and as with computers in general, sometimes there are a few kinks in the road that we will need to iron out over time. Remember that during heavier registration times, the response time may be slower.
• This website is JavaScript heavy. Please make sure that you have JavaScript enabled. Click here for how to do so.
• Make sure your browser is up to date. This can usually be done by going to your browser's top menu and finding the "About" tab. Although you should not have to, you may want to try a 2nd browser, just in case. There should be an update button there. Or, go to the browser you are using's homepage. ie: Internet Explorer, Firefox, Chrome, or Safari.
• If you are still having trouble, please send the details of your error to us at: onlineregistration@saskhvca.com